What is your current title?
Ron MacDougall - President/Owner & Certified Concierge
Can you explain how and why you ended up owning this business?
"I started this business in May 2009 due to many requests from potential clients and the need for the many services not being offered to the same people who needed assistance their everyday lives with no time to get them done."
What was your passion or greatest motivator?
"My passion is Customer/Guest Service, being able to get accomplished a request that would seem impossible or very challenging. My motivation is the customer/guest who would not think that the request could be done in a timely matter or even done at all. I am thankful to have the contacts and resources to make it happen. The WOW factor!"
What would you say your business is most known for?
"To assure that your highest expectations are exceeded, and to provide the highest level of customer/guest service."
What has been your proudest moment within this business?
"The clients that I have been lucky enough to have and their belief in me and to fill all of their requests, the confidence that they had in me, giving me the opportunity and my past reputation. But most of all the family that I assisted in filling the last requests of a terminally ill family member and all of the assistance received from sponsors and vendors that I use as well as my contacts."
"I am thankful to have the contacts and resources to make it happen. The WOW factor!"